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Refund Policy

Last updated: October 11, 2026

This policy covers three kinds of purchases: digital products, Rafz Credit (RC) packages and tool and storage plans. Each has its own rule.

1. Digital Products (Store)

Because digital files can be copied as soon as they are downloaded, sales of digital products are final once the product has been delivered to your account. We cannot take a download back.

Exceptions: when we do refund

  • Technical problem: the file is corrupted, incomplete, or clearly not as described, and we cannot give you a working version within 48 hours.
  • Duplicate purchase: you accidentally bought the same product twice. Contact us within 7 days and we refund the duplicate.
  • Not delivered: you were charged but the product did not appear in your account and we cannot fix it.
  • Licensed products and plugins: if a license key cannot be activated because of our fault and we cannot solve it, we refund.

Before asking for a refund, please contact us, because most problems can be fixed quickly. If a refund is given, access to the files and any license key for that order may be removed.

2. Rafz Credit (RC) Packages

  • Unspent: if you have not spent any RC from the package, you can ask for a refund within 7 days of buying it.
  • Spent: after any RC from the package has been spent, it is not refundable.
  • Free RC (Daily Spin, rewards, gifts) is never refundable.

Full details are in the Rafz Credit Policy.

3. Tool and Storage Plans

Plans are paid with RC every 30 days. You can cancel at any time and the plan runs until the end of the paid period. RC already charged for the current period is not refunded. If a plan did not work because of our fault, contact us and we will restore the RC. See the Tools & Storage Terms.

4. If We Cannot Deliver

If we remove a product or end a paid service ourselves, we will refund the unused part of what you paid, in the same way you paid (card refund or RC).

5. How to Request a Refund

E-mail billing@rafzvisuals.com from the e-mail address of your account with:

  • Your order ID or the product name and purchase date
  • The reason for your request
  • Screenshots if there is a technical problem

We answer within 2 business days.

6. How Refunds Are Paid

Card refunds go through Whop to your original payment method and usually appear within 5-10 business days, depending on your bank. Parts of an order paid with RC are returned to your RC balance, not as cash.

7. Chargebacks

Please contact us before you open a dispute with your bank, we will gladly help. If a chargeback is opened, the related files, license keys and RC may be removed, and the account may be suspended until the case is closed.

8. Your Legal Rights

This policy does not limit rights you may have under mandatory consumer law where you live.

9. Contact

Email: billing@rafzvisuals.com
Website: rafzvisuals.com
Operator: Anar Rasulov, Baku, Azerbaijan