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Refund Policy

Last updated: May 19, 2026

1. Digital Products — No Refund Policy

Due to the nature of digital products, all sales are final. Once a digital product has been downloaded or accessed, we are unable to offer a refund.

2. Exceptions — When We Do Offer Refunds

Technical Issues

If the product file is corrupted, incomplete, or not as described, and we are unable to provide a working replacement within 48 hours, a full refund will be issued.

Duplicate Purchase

If you accidentally purchased the same product twice, contact us within 7 days and we will refund the duplicate charge.

Product Not Delivered

If you were charged but the product was not added to your library, contact us and we will resolve the issue immediately.

3. How to Request a Refund

Contact us at billing@rafzvisuals.com with:

  • Your order ID
  • Email address used for purchase
  • Reason for refund request

We will respond within 2 business days.

4. Refund Processing

Approved refunds are processed through Whop and may take 5-10 business days to appear on your statement.

5. Chargebacks

We strongly encourage you to contact us before initiating a chargeback. Unauthorized chargebacks may result in account suspension.

6. Contact Us

Email: billing@rafzvisuals.com
Website: rafzvisuals.com
Operator: Anar Rasulov, Baku, Azerbaijan

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